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Private Courses

City & Guilds Customer Service Level 1

Course Description and Learning Outcomes:

Level 1 is ideal for those that wish to learn the skills required to deliver efficient and reliable customer service.  This enables the learner to better meet their customers' needs - a skill that can lead to a better experience for their customers and improved career prospects for themselves.

This course convers some of following outcomes:

  • How to deliver good customer service
  • Different communication methods
  • How to provide good customer service in line with organisational procedures
  • How to effectively deal with customer queries, problems and complaints.

Who Should Attend:

This qualification is suitable for anyone who wants to improve their customer service skills - no matter what industry you're working in. This course can suit anyone, whether you're looking for your first job or already have some experience in customer service.

Customer Service skills are in demand & can help you find work in almost any industry and career. This is perfect for those who are looking to develop their skills to work in the customer service industry. This qualification is suitable for anyone from 16 years old and over.

This qualification could lead to jobs such as:

  • Customer service employee
  • Telephone call centre operator
  • Retail or leisure centre customer contact
  • If you work as a freelancer or contractor, customer service skills can help you build up business through satisfied customers.

What should I know before I join this course?

  • Basic English Language.

How long is this course?

3 weeks, 1 session per week of 3 hours each.

Delivery of Course:

The delivery of this course is carried out in class.


At this level, you will learn the skills required to deliver efficient and reliable customer service.


  • Notes Level 1
  • Past papers
  • Model answers

*Students that wish to sit for the exam should pay an additional fee of €90 or €150 to cover the exam with tutor.

** SPECIAL OFFER ** when you book the 3 levels together!!

For a full list of units, please visit the below link; 



Prices are available ONLY to Maltese Residents/ Citizens, because these prices may include European and National subsides schemes. 

Foreign students can apply using this link:

Start Dates:

Location: Naxxar
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Location: Naxxar
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Price: € 150
Pay €100 to Book your place
Pre-enrol to make sure you don't miss out on the next course!

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