Tel: (+356) 21 421 784/5

Private Courses

Business Skills Diploma - Levels 1 & 2

City & Guilds Business Skills Diploma gives candidates the opportunity to achieve a qualification that offers a combined range of single subjects that suit their needs. Ideal for anyone wanting better knowledge of business in general or specific areas.

The qualifications include a range of administrative, finance and key skills and are targeted for those looking to work, or working in secretarial or office-based positions in a business environment.

One can choose to do the full Diploma which after successful completion entitles the candidates to the Diploma certificate issued by City & Guilds. The option of Single subjects is also available and a certificate by City & Guilds is issued on that subject.

This is a recognized qualification by the Malta Qualification Council as MQF Level 3 (O Level equivalent).

The Business Skills Diploma includes 165 hours of training on a part time basis.

Entry Requirements:

There are no specific entry requirements for the Diploma but a basic knowledge of English is needed.


Valletta - Worker's Memorial Building

Single Subject Certificate:

Computerised Accounts:

  • processing accounting transactions
  • producing customer and supplier documentation
  • producing reports such as aged creditor analysis
  • sales day book summaries for management purposes.

English for Business Communications

locating and understanding information, ideas and opinions from longer, more specialised, sources in familiar contexts
writing coherently on topics of business interest linking ideas appropriately and effectively
using a range of linking words effectively to show clearly the relationship between ideas

Office Procedures

  • Phone Skills
  • Preparing letters & memos
  • Filing & Indexing
  • Effective Communication
  • HR Procedures

Book-Keeping & Accounts

  • Check and correct errors arising from inaccurate/incomplete/missing entries in the ledger and day books
  • Provide for depreciation of fixed assets using ledger accounts
  • Account for accruals, prepayments, bad debts and provide for doubtful debts
  • Prepare individual accounts in purchase and sales ledgers
  • Prepare purchase ledger control accounts and sales ledger control accounts
  • Complete an extended trial balance.

Customer Care

  • Describe how to deliver good customer service to different types of customers
  • Describe organisational customer service policies and procedures
  • Explain the benefits to an organisation of having a good reputation
  • Describe the qualities and attributes required in the customer service role
  • Explain the importance of responding effectively to customers' needs, expectations and complaints
  • Explain the importance of different methods of communication used to deal with different types of customers.

Start Dates:

Location: Naxxar
View Schedule

Private Courses

  • ECDL Advanced Courses
  • Advanced Courses
  • Kids Courses
  • ECDL Courses
  • Technical Courses
  • Other Courses