Private Courses

Administration and Secretarial Courses

Administration and Secretarial Courses

The Administration and secretarial course includes 208 hours of training on a part time basis.

The courses followed include;

Business Studies

(More or less within the same line as the syllabus for Matsec business studies O’level).

The course includes

  • General business principles
  • Types of economies
  • International trade
  • The factors of production
  • Types of business organizations (private and public)
  • Franchising
  • Organization charts
  • Business growth
  • Communication (internal and external)
  • The business activity
  • Introduction to marketing
  • Introduction to market research
  • Sources of finance
  • Transport
  • People in business

Customer Care

  • Principles of customer service
  • Different types of customers
  • Handling complaints
  • Identifying customer needs
  • Communication process
  • Communicating with customers
  • The importance of confidentiality in the workplace
  • Customer service in the phone
  • Customer queries, complaints and problems
  • Setting a system to handle complaints effectively

Office Procedures

  • The Office
    • Service
    • Staff
    • Health and Safety
  • Communications
    • Oral and written
  • Filing
    • Methods of Classification
    • Rules
    • Equipment and Storage
  • Systems and Procedures
    • Handling the mail
    • Stationery and stock
    • Purchase and sale of goods
    • Petty cash
  • Office support and Equipment
    • Computers
    • Photocopying
    • Mailroom

Book-keeping and Accounts

  • Completing financial documents
  • Recording cash and credit transactions in books of original entry
  • Preparing a bank reconciliation
  • Understanding the petty cash imprest system
  • Extracting a trial balance from the ledger accounts

Computerised Accounts

  • Creating accounts using computerized software
  • Processing accounting information using computerized software
  • Understanding how to use batch control sheets
  • Producing reports using computerized accounts software

The subjects mentioned above are the subjects offered for the full course; however you can also opt to take only a few of the subjects according to your needs.

The price for the full course is €950 and includes relevant course notes and 3 examinations whilst single subject prices are as follows;

Customer Care - €150

Business Studies - €350

Office Procedures - €450

Book-keeping and Accounts - €200

Computerised accounts - €230

The prices include relevant course notes and 1 exam. Any resits should be paid for.

Find out when and where this course will be held...

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